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At Effekt, our commitment is to ensure complete satisfaction with the products you purchase and provide a positive experience. This return policy has been designed to offer peace of mind and security, allowing returns for defective products within 30 days.
We prioritize the quality of our products. If you receive an item with a manufacturing defect, we offer a straightforward and hassle-free return process. Customers have 30 days from the date of receipt to initiate a return for any product deemed defective. To begin the process, please contact us at info@effekt.pt. If the defect is confirmed to be manufacturing-related, Effekt will cover the return shipping costs.
Customers may request a return for non-defective products within 14 days of receipt. To be eligible, the product must be in perfect condition, showing no signs of improper use, and its original packaging must remain intact. Returns must be initiated via email at info@effekt.pt, and the customer will be responsible for the return shipping costs.
All our products come with a 3-year warranty from the date of purchase, covering manufacturing defects and issues arising from normal use. Customers should contact us at info@effekt.pt to describe the problem. If necessary, we may request the product be sent to us for evaluation. If the issue falls under warranty coverage, the product will be repaired or replaced at no additional cost.
In the third year of warranty, the customer must provide evidence that the defect existed at the time of purchase.
If the customer was aware of a defect at the time of purchase and still chose to proceed with the purchase, they cannot later claim returns or warranty coverage for that defect.
Products showing signs of misuse, accidental damage, improper use, or failure to follow the product’s instructions will not be eligible for returns or warranty coverage.
Effekt Cool Lda reserves the right to refuse returns or warranty claims that do not meet the conditions outlined in this policy. We strongly recommend customers read the product’s usage instructions carefully.
This policy is subject to change, and any updates will be reflected on our website. For further clarification, please contact us.
EFFEKT COOL, LDA
Av. Infante Dom Henrique 598, 2750-642 Cascais
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